To manage the overall business and operations in the given region spanning various countries and missions with accountability for business development, revenue, and profitability, and customer satisfaction; with overall responsibility for building and managing relationships with missions, FMCs, and third-party vendors. 

 

• All business operations in its region
• Business Development from its region – local, regional or global business 
• Maintaining contact with all client governments / in its region MoFAs
• Finance, HR, and Administration functions in its region, in coordination with Heads of Corporate Finance, HR and Administration respectively
• Direct responsibility for the region's profitability and achievement of financial targets (EBITA) set by the company.
• Develop and manage annual budgets for the region and perform periodic cost and productivity analyses.
• Develop and maintain a relationship of the highest order with the Diplomatic Missions 
• Manage to exist as well as a growing business within the region with respect to Account Management, marketing, and negotiation of contracts. 
• Identify new sources of revenue generation & methods of cost-effectiveness within the given region with a view to expanding business thereby increasing profitability 
• Undertake Business Development activities to acquire new contracts. 
• Set up new business units in the region, appoint new franchise partners and develop business relationships with existing franchise partners in the given region and monitor their performance on a continuous basis. 
• Lead and manage all employees within the given region which includes those on Saudi VTS rolls and employees working in Partner setups in the region. 
• Drive the Value Added Services and create new channels of revenue in collaboration with the VAS team 
• Ensure the highest levels of Employee and Customer Satisfaction.
• Handle emergencies & manage crises, ensuring the security of passports and complete vigilance at all times. 
• Ensure compliance to all existing processes and meet the defined SLA’s with clients (missions) and customers (internal/external).
• Liaise and coordinate about day to day activities with all stakeholders in the given region
• Ensure judicious use of natural resources 
• Adhere to the environmental health and safety policy/objectives and guidelines of the organization

• Education: Minimum: Post Graduate or Global Equivalent Degree.Additional: Master’s in business administration or global equivalent degree
• Experience: 15 – 18 years of work experience in BPO / Travel / Hospitality / Service industry of which last 5 years should be in senior management position/level.
• Knowledge & Key Skills:
• Should have cross-domain knowledge and experience (e.g. HR,
• IT, Admin, Finance, Operations) in a large set-up spread over a wide geographical area.
• Experience in strategic planning & execution