Customer Support specialist
Summary
| Title: | Customer Support specialist |
|---|---|
| ID: | 2800 |
| Department: | Support Services |
| Location : | Riyadh |
| Nationality : | Saudi Arabia |
| Industry: | Administration Government |
| Type of Contract : | Full-time |
Description
Responsibilities
Qualifications
- Designing a methodology for applying analysis and modeling customer data and collecting it for a store
- data.
- Analyzing customer data from databases and data stores to prepare reports
- Customer satisfaction and behavior and facilitating sharing between multiple data systems.
- Use of query analysis and reporting tools.
- Analyze and develop data quality processing plans.
- Ensure data quality through automated verification as well as manual processes.
- Standardize customer data collection by developing methods to design the customer database
- And reports back it up.
- Conducting the study and evaluation of the customer experience through all the channels that deal
- The client works with the company to identify development opportunities for the services it provides
- company.
- Conducting a periodic analysis of the services provided by the company and submitting reports on the results
- Analytics in order to improve the services provided. By identifying challenges and problems
- In the customer journey with cause analysis and recommendations with other departments.
- Being aware of regular contact with customers; To provide an overview of (063) degrees of
- Interaction and services provided by the company to customers.
- Holding improvement and participatory innovation workshops and defining the goals and requirements for holding
- The workshop and the target groups in the improvement and participatory innovation workshops.
- Consolidation of design thinking activities in all the work of his administration, and striving to consolidate
- Innovating when developing or improving customer journeys and experiences with a focus on conducting workshops
- Work on innovation and participatory design, and work with representatives of the relevant authorities and a number
- of clients to participate in participatory design activities.
Qualifications
- Ability to analyze data
- The ability to identify weaknesses
- The ability to identify feedback
- The ability to devise solutions
- Responsibility
- Team work
- Adhere to directions
- Commitment to the administrative hierarchy
organizational
