Responsibilities:

• Respond to customer support inquiries.
• Provide support in person, over the phone or via remote access.
• Diagnose problems with computer software, peripherals, and hardware.
• Run software diagnostic tools and physical inspection of hardware systems.
• Talk to customers through core problem-solving processes.
• Provide basic computer training.
• Install and update hardware and software systems.
• Writing training manuals.
• Follow-up with customers.
• Complete support .

Qualifications:

• Bachelor's or Master's degree.
• English language.
• 5 years experience.