Responsibilities:

• Oversee and manage the daily influx of leads for specific products of D&B
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and support sales in fresh inquiries
• Maintain a detailed record of inquiries, requests, complaints, comments, and ensure follow-up with the relevant parties to facilitate necessary actions
• Liaison with other departments to ensure a timeline fulfillment of deliverables
• Direct requests to the appropriate individuals or teams for resolution
• Cultivate and nurture professional relationships with existing customers
• Should know about all the existing offerings of D&B
• Provide accurate and comprehensive information as needed
• Lead efforts in maintaining and updating the customer database
• Contribute to research activities and play a key role in generating sales leads.

Education: Graduate

Work Experience:

• 3-5 years of experience in managing the corporate customers, B2B Customer Service

Other Skills/Requirements:
• Proven track record in customer service, corporate CS preferred
• Strong communication and interpersonal skills
• Demonstrated ability to work effectively in a team
• Customer-oriented with active listening skills
• Ability to multitask, prioritize, and manage time efficiently
• Thrives in a high-pressure work environment
• Ability to manage the different stakeholders at the same time
• Ability to engage clients and manage expectations.