Collection Supervisor
Summary
| Title: | Collection Supervisor |
|---|---|
| ID: | 3165 |
| Department: | Legal Affairs |
| Location : | Riyadh |
| Nationality : | Saudi Arabia |
| Industry: | Real Estate |
| Type of Contract : | Full-time |
Description
Responsibilities:
- Supervise and lead a team of collection agents to ensure the timely and efficient collection of overdue accounts.
- Monitor the performance of the team, providing guidance and training to improve collection rates and achieve targets.
- Develop and implement collection strategies to reduce aged debt and improve recovery.
- Analyze accounts to determine the best approach for collection and escalate difficult cases to senior management.
- Ensure accurate and up-to-date records of customer accounts and collections activities are maintained.
- Handle customer queries and disputes, working to resolve issues amicably and maintain customer relationships.
- Conduct regular reviews of accounts, including assessing customer financial status, payment history, and potential for recovery.
- Prepare and present reports on collection performance, aging reports, and other relevant financial data to management.
- Ensure compliance with company policies, legal requirements, and industry regulations regarding collections and debt recovery.
- Develop and maintain relationships with key clients to negotiate and structure payment arrangements.
- Collaborate with other departments, such as sales and customer service, to address issues and ensure a smooth collection process.
- Provide feedback and recommendations for process improvements to enhance team efficiency and productivity.
