Operation Manager
Summary
| Title: | Operation Manager |
|---|---|
| ID: | 3173 |
| Department: | Operations |
| Location : | Riyadh |
| Nationality : | Any |
| Industry: | Entertainment |
| Type of Contract : | Full-time |
Description
Responsibilities:
Requirements:
- Oversee and manage the daily operations of the content sales team, account managers, campaign managers, and client coordinators.
- Ensure the smooth execution of all tasks and processes within the teams.
- Provide mentorship, guidance, and support to the team members to help them excel in their roles.
- Develop and implement strategies to optimize team performance and drive business objectives.
- Lead the planning and execution of campaigns, sales initiatives, and client management processes.
- Define and track Key Performance Indicators (KPIs) and goals for team members.
- Monitor progress and identify opportunities for improvement.
- Act as the central point of communication between various departments to ensure alignment on goals and deliverables.
- Work closely with clients to ensure expectations are met or exceeded.
- Continuously analyze and refine workflows, tools, and methodologies to improve efficiency and effectiveness.
- Leverage a strong understanding of Esports and Entertainment trends to guide the team and inform strategies.
- Conduct regular performance reviews for team members to evaluate progress and set development goals.
- Provide constructive feedback and implement training programs where needed.
- Ensure transparent and effective communication with stakeholders, including senior leadership, clients, and team members.
- Establish quality standards and ensure all deliverables meet or exceed them.
- Regularly review team performance and outputs to maintain excellence.
Requirements:
- 8+ years of experience in operations management, team leadership, or a related field.
- Proven track record of managing diverse teams and delivering successful results.
- Experience in Esports or Entertainment is a strong advantage.
- Bachelor’s degree in Business Administration, Operations Management, Marketing, or a related field.
- Strong understanding of data analysis and reporting tools (e.g., Excel, Tableau, Power BI).
- Familiarity with digital marketing platforms and campaign tracking tools is an advantage.
- Demonstrated ability to lead, coach, and develop teams with diverse skill sets.
- Ability to manage conflict resolution and foster a collaborative team environment.
- Excellent written and verbal communication skills, with the ability to communicate effectively at all levels.
- Strong relationship-building skills to work effectively with clients, stakeholders, and cross-functional teams.
- Comfortable working in a dynamic, fast-evolving industry like Esports and Entertainment.
- Ability to adapt to changing priorities and manage multiple projects simultaneously.
